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| Diane Kroe wants you to be completely satisfied with your
purchase. For returns and exchanges, simply mail your item with all your purchase information along with reason for return to : Diane Kroe 7700 Pine Valley Dr. 72135 Woodbridge, Ont, CANADA L4L 9S4 We do not refund shipping charges. Merchandise must not be worn, washed or damaged in order to receive a full refund or exchange. If item is not in satisfactory condition we will charge a 50% restocking fee. Delivery times may vary. If item is in stock allow 2 weeks. Not in stock 4-6 weeks. If item or color is discontinued you will be refunded in full. |
| TERMS OF USE |
| Welcome to the DianeKroe.com website
(the "Website"). Please review the following
terms of use that govern your use of the Website (the "Terms").
Please note that your use of the Website constitutes your
agreement to follow and be bound by these Terms. If you do not
agree to these Terms, please leave this Website immediately.
Diane Kroe may revise these Terms from time to time, without
prior notice, so you should visit this page periodically to
review them. Website Content and Orders Please understand that we have made every effort to display the products featured on our Website as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, will affect the colors you actually see on the screen. Diane Kroe is not responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of merchandise will be accurate. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. For example, in the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price. We apologize for any inconvenience this may cause you. We reserve the right, at our sole discretion, to limit the quantity of items purchased and to prohibit sales to dealers. The prices displayed on this Website are quoted in Canadian currency and as such are valid only in Canada. Prices are subject to change at any time. This Website is expressly owned and operated by Diane Kroe. Unless otherwise noted, all content on this Website, such as text, graphics, logos, trademarks, service marks and trade names, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Diane Kroe. This Website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved. This Website may contain links to other websites that are not under the control of Diane Kroe. Diane Kroe has no responsibility for the linked websites nor does it necessarily endorse them. Diane Kroe provides the links solely for the convenience and information of its Website users. Diane Kroe provides the materials on this Website "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Diane Kroe expressly disclaims any duty to update or revise the materials on this Website. Diane Kroe may modify the materials at any time without notice. By your use of this Website, you assume all risk for your use of the Website and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website. IN NO EVENT SHALL Diane Kroe OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE WEBSITE, EVEN IF Diane Kroe HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. These Terms shall be construed in accordance with the laws of the province of Ontario, Canada, without regard to any conflict of law provisions. We welcome your comments and input about our Website and products. However, any comments, ideas, questions, feedback, notes, messages, suggestions or other communications (collectively "Comments") sent to our Website shall be and remain the exclusive property of Diane Kroe. If you submit any Comments to us, such submission shall constitute an assignment to Diane Kroe of all worldwide rights, titles and interests in all copyrights, patent rights, and other intellectual property rights in the Comments. Diane Kroe will be entitled to use, modify, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, you should not send us any Comments that you do not wish to assign to us, including without limitation any confidential information or any original creative materials such as product ideas, designs, inventions, computer code, stories or original artwork. |
| PRIVACY |
| We collect certain personal information
about you so that we can provide you the services you request,
improve your shopping experience and communicate with you about
our products, services, contests and promotions. However, we do
not sell or rent your personal information to third parties. As
described in this policy, we may share your information with our
affiliated companies and, under certain circumstances, with
third parties that provide services on our behalf or with whom
we have partnered to offer a particular product or service.
If this privacy policy changes in the future, we will post an
updated version on our website. We may collect personal information from you, such as your name, email address, postal address, phone number, gender, birthday, and product preferences when engaging in any of the activities listed below: - Place an order from our website - Return an item or make an exchange from a previous purchase - Inquire about our services - Subscribe to receive our emails - Enter a contest or sweepstakes - Are referred to us through a marketing promotion - Participate in a marketing survey, promotion, or event - Navigate to and through our website - Participate in Diane Kroe social media including ratings & reviews and stories We maintain a record of your product interests and the purchases you make. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands. To provide you with the best possible customer experience, we may use your personal information in the following ways: - To process and fulfill your order, including to send you emails to confirm your order status and shipment - To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications - To administer and fulfill our contests and other promotions - To help us learn more about your shopping preferences - To help us address problems with and improve our site design, products and services - To enhance your shopping experience - To analyze trends and statistics - To protect the security or integrity of our websites and our business - To contact you - To improve our merchandise selection and customer service - You have the option not to receive marketing information or calls. We may share your personal information in the following ways: - We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information. - We may share your information when we partner with another company in a joint marketing program to offer or provide products, services, contests, or promotions to our customers. Except for sharing this information with a joint marketing partner, we do not sell or lease your information to any third party to use for marketing their products. - We may share information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Diane Kroe or others. If you purchase Diane Kroe products through our website or by placing a catalog order by phone or mail, we may share your name, postal address, and shopping history with like-minded organizations whose privacy policies meet the commonly accepted privacy standards, for their direct mail marketing purposes. Our Use of Cookies We regularly uses browser tracking cookies. A cookie is a small text file that is placed on your hard disk by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. We use cookies but do not store personal information in your cookie. Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. We are not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors. |
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